Upload your manuals, your terms and your procedures. Your AI agents answer with them in view, and cite where each fact comes from. A procedure is followed whole and in order: no step gets skipped.
Base (what an agent gets assigned) → library (how a person organises it) → article → fragment. The last one is the index, and nobody sees it.
By meaning and by literal text at once. The first won't find a product code; the second won't find «it's billing me wrong» when the manual says «invoicing error».
Background indexing with visible state —indexing, ready, error— and retry. Nothing is marked available until the agent can genuinely find it.
An article answers a question; a procedure performs a task —cancel an order, activate a line— and arrives whole and in order, never in pieces. It's triggered by the phrase that calls for it.
The same bases feed the AI agent, the copilot for your people, and the quality scoring. What the company writes once serves all three.
The difference between an agent that's useful and one that's embarrassing isn't the model: it's whether that company's returns policy is in front of it. And the difference between an answer and a disaster is whether the procedure arrived complete or was missing the step that checks identity.
A straight conversation about your volume, your channels and where to start. No generic proposal.