Handling

Telephony

Knowledge and data

Isolation enforced by the database engine, a phone system of your own, and no copies of your records.

The product

Eight pieces. One system.

They share the inbox, the queue, the supervisor and the report. That's why handing a call from an AI agent to a person is an ordinary transfer and not a new call.

Handling

Inbox

One conversation, not four inboxes

The same customer calls on Tuesday and writes on Thursday. In Sumgrey that's one thread: the call, the transcript, the WhatsApp and the email, in order. Whoever picks up the phone already knows what was promised yesterday.

Phone, WhatsApp Business, email and web chat on one screen
One thread per person; each contact a case with its owner and its clock

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AI agents

Agents that handle the call — and know when to step aside

It answers at three in the morning, resolves what's in its brief, checks the CRM, opens the case and books the visit. And when the conversation gets away from it, it hands over to a person with the summary already written.

Voice and writing from one definition: one agent, two surfaces
Instructions, knowledge, procedures and permissions, written by you

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Copilot

The right fact, at the right second

While your agent is on the call, the copilot puts the fact that answers the question in front of them —with its source— and flags the objection to head off. One suggestion, short. With nothing to add, it stays quiet.

It fires when the customer speaks, not when the agent does
The fact comes from your documentation and gets cited

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Telephony

Phone system

Your phone system and your AI, finally one system

Trunks, numbering, queues, menus, opening hours and recording. With your team answering from the browser and AI agents on first line or covering the overflow. When the AI hands over, the call enters your queue: it doesn't drop and it doesn't start again.

Connects to your carrier and your numbering
Softphone in the browser, nothing to install

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Live supervision

What's happening now, while it happens

Who's talking, who's waiting and since when. Listen to a call, whisper to the agent, or step into the conversation. Including when the AI is the one handling it.

People and AI agents on the same screen
Listen, whisper and barge in on either of them

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Knowledge and data

Knowledge

What your company knows, ready in the first sentence

Upload your manuals, your terms and your procedures. Your AI agents answer with them in view, and cite where each fact comes from. A procedure is followed whole and in order: no step gets skipped.

Write it here, import a file, or pull it from a URL
Search by meaning and by literal text at the same time

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Connections and calendar

So it works, not just talks

Your agents find the customer in your CRM, open the case, log the call and book the appointment. With the operations you tick, one by one. None comes ticked out of the box.

Operations ticked one by one, none on by default
Connected and in production today: Salesforce and HubSpot

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Quality and analytics

From 5% sampled to 100% analysed

Every call transcribed, scored against your quality template and marked from 0 to 10. With the reason, the outcome and the promises made, in one line. Your quality team stops picking samples and starts fixing causes.

Full coverage, not a sample picked with no criteria
Scored against your documentation, not a model's opinion

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Security

Your customers' data, treated as such

Isolation enforced by the database engine, a phone system of your own, and no copies of your records.

See how we protect data

Next step

Tell us how your team works.

A straight conversation about your volume, your channels and where to start. No generic proposal.

We reply within 24 hours
30 minutes with someone who built this
A concrete proposal after the first session