It answers at three in the morning, resolves what's in its brief, checks the CRM, opens the case and books the visit. And when the conversation gets away from it, it hands over to a person with the summary already written.
Atiende llamadas de recepción. Identifica al cliente, resuelve dudas de horario y agenda visitas. Si insisten en hablar con una persona, traspasa.
With its tabs: Agent, Knowledge, Procedures, Tools, Guardrails and Testing. Everything that defines its behaviour, in one place.
Written by you, in your own words, with a button that helps you draft them from four pieces of information.
Spanish, Catalan, Galician, Basque, English, Portuguese, French, German, Italian, Dutch, Polish, Romanian, Russian, Ukrainian and more. The same agent handles several.
Focus: it doesn't wander off its job however insistent the question. Anti-manipulation: it spots attempts to hijack its instructions. And your own rules, written in a sentence.
Triggered by an explicit request, by detected anger, by an attempt limit, by low confidence, or because the task needs a person. It never hangs up: the call goes to the human queue with the summary already written.
You can talk to the agent from its own record, before it ever faces a customer.
The AI is on only if it's on for the organisation, for that channel and for that case. Each switch belongs to a different person and none overrides the others. Turning the AI off on one case doesn't turn it off for the company, and replying yourself steps it aside without switching anything off.
The AI agent sold elsewhere is a standalone product: it talks, and when its script runs out it leaves the customer going in circles. Here the agent lives inside the operation —the same inbox, the same queue, the same supervisor, the same report— and handover is a first-class feature, not a goodbye message.
A straight conversation about your volume, your channels and where to start. No generic proposal.