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Results

AI in production. Not in a demo.

What happens when AI enters a real contact center or BPO operation.

In numbers

What we achieve in active operations.

+12.000
Conversations processed per day
87%
First-interaction resolution with the voice agent
–40%
Reduction in average handling time per call
100%
Of calls analyzed, not random samples
3 semanas
Average time to first version in production
–60%
Reduction in manual quality supervision time
Real cases

Discover a concrete case.

Technical supportSpainOn-premise

From 5% to 100% of calls analyzed without expanding the quality team.

Sosmatic needed full visibility over its technical support operation. We built a tailored call analytics platform, deployed inside their own infrastructure. No external APIs. In production in 3 weeks.

Analysis coverage
100%
Manual supervision
–60%
In production
Sem. 3
See full case
infra.sosmatic.local
Análisis 100% on-premise
Sin terceros, sin datos fuera.
Llamadas /día
+4.300
Cobertura
100%
Tiempo QA
–60%
En producción · semana 3
Let's talk

Does your operation have a similar problem?

Tell us how it works today. In 30 minutes we'll see whether it makes sense to do something similar.

No commitment Team, not sales 30 min
Talk to the teamSee solutions