Solutions

Operational AI for contact centers and BPOs.

We start by understanding how your team works. Then we deploy what fits — voice agents, call analytics, chatbot or all three at once.

3-6 weeks to production On-premise deployment CRM / telephony integration
Operación Sumgrey
4 módulos activos
LIVE
Voz
02:14 · en llamada
Analítica
+24% resolución
Mensajería
¿Cuándo llega mi pedido?
Mañana antes de 14h
On-prem
Tu infraestructura
Nada sale de tu red
Where we step in

Six points where most operations lose capacity every day.

01

Repetitive calls that drain the team

Basic support, confirmations, reminders and follow-ups that overwhelm agents who should be solving real problems.

02

Chats and tickets that could resolve themselves

Frequent queries, initial triage and simple actions that shouldn't always depend on a person.

03

Inconsistent sales follow-up

Leads with no recontact, poorly prioritized opportunities and conversations lost between tools.

04

Slow, fragmented back office

Internal processes spread across CRM, telephony, spreadsheets, help desk and in-house systems.

05

Little traceability on quality

Without an analytics layer, it's hard to know what was said, what failed, and where to fix the operation.

06

Scattered data that's hard to act on

Plenty of conversational volume, little operational visibility, and decisions made without consolidated context.

How we work

Three ways to deploy AI in your operation.

They can be combined. They almost always are.

01 · Voice

Automate phone support

For contact centers and BPOs with high call volume.

En llamada
02:14
LIVE
What it brings
Less load on human agents
on repetitive tasks
Continuous coverage
without expanding the team
More consistency
in script, follow-up and data capture
Better traceability
of what happens on every call
Sumgrey voice agentsTalk to the team
02 · Analytics

Analyze 100% of your conversations

For quality and operations teams deciding without complete data.

Resolución / semana
+24%
What it brings
Visibility over 100%
of conversations, not just samples
Supervision decisions
based on the day's data
Early detection
of quality issues
Less time
on manual call review
03 · Messaging

Handle chats without overwhelming the team

For teams with high multichannel volume.

¿Cuándo llega mi pedido?
Mañana antes de las 14h. ¿Te aviso por SMS?
IA escribiendo…
What it brings
Less repetitive work
in support and sales
Better response time
without expanding the team
Greater capacity
to handle volume without overflowing
Full context
when it escalates to the human agent

All three solutions can be deployed inside your infrastructure. No external APIs, no data movement. Learn more

The process

First version in production in 3 to 6 weeks.

No months-long upfront audit. We map, deploy and tune with real data.

01step

Week 1

We understand your operation

One or two sessions to map volume, channels, systems and friction points.

02step

Week 2

We design the solution

Concrete proposal: what gets deployed, how it integrates, which metrics are configured.

03step

Weeks 3–6

First version in production

We deploy. The team uses it. We tune in real time with real data.

04step

Ongoing

Support and evolution

We monitor, iterate and add functionality as the operation grows.

Who we work with

Operations where we've already proven it works.

Contact center
BPO
Telecommunications
Financial services

If your operation handles high conversation volume — by voice, chat or both — chances are we have something relevant for you. If we're not a fit, we'll tell you on the first call.

Next step

Want to see how this would fit into your operation?

30 minutes with someone from the technical team. Your operation, your systems, what would make sense to deploy first.