Every organisation is isolated in the database engine, not by a check somebody could forget to write. Each one gets its own phone system, not a shared space. Your systems' credentials are stored encrypted and we never copy your records: they're queried in the moment and then forgotten.
Every table holding customer data carries its organisation inside it, and the engine enforces that on every read and every write. It doesn't depend on a developer remembering to check.
There's no shared voice server where one bad setting leaves a customer hearing another.
SIP passwords, mailbox credentials and connection keys with authenticated encryption. Your systems' credentials live in a vault separate from the application.
For platform administration, without exception.
Enforced where it counts, not just by hiding buttons on screen.
Of sensitive actions, with who did what and when.
You decide how long each thing is kept. What gets deleted, gets deleted every night, without anyone having to remember.
Stored as a legal basis, not as a tick box nobody ever looks at again.
CRM queries happen in the moment and no mirror of your records is kept.
A permission isn't a screen preference: it decides what data leaves the server.
Owner, manager, supervisor and agent. Recordings and scoring aren't the agent's; team presence is supervisor and above.
On top of the role: you see your own, not everything. A supervisor on one service doesn't read another service's conversations.
Email invitations, with the limit always in view. Nobody discovers seats ran out just as they hit «invite».
The panel we use to set up organisations, plans and support lives on its own domain, with a mandatory second factor, and never touches the content of anyone's conversations.
We audit the platform regularly and the report is available under a confidentiality agreement. The last full security audit was carried out in September 2026, with the fixes applied.
We do not hold ISO 27001 or SOC 2, and we're not going to imply otherwise.
The number of tables, the names of the mechanisms and the topology detail are deliberately not on this page: they'd be a map for anyone looking for a way in. The how gets explained in a meeting room, under a confidentiality agreement.
Tell us the specific requirement and we'll tell you exactly which part can run inside your environment. Dedicated deployment exists and we've done it, but the scope depends on the case and we'd rather settle it with you than promise it on a page.
A straight conversation about your volume, your channels and where to start. No generic proposal.