AI that works in your operation. Not over it.
Imagine a contact center that never gets overwhelmed, that analyzes 100% of conversations in real time and that responds by message and voice 24 hours a day. That's Sumgrey. Our own product, in production in weeks.
Teams already operating with Sumgrey
Our work begins where the operation gets stuck.
At the points where it slows down, becomes hard to measure, or leaves too much value trapped in repetitive tasks.
Repetitive calls that drain the team
Basic support, confirmations, reminders and follow-ups that overwhelm agents who should be solving real problems.
Chats and tickets that could resolve themselves
Frequent queries, initial triage and simple actions that shouldn't always depend on a person.
Inconsistent sales follow-up
Leads with no recontact, poorly prioritized opportunities and conversations lost between tools.
Slow, fragmented back office
Internal processes spread across CRM, telephony, spreadsheets, help desk and in-house systems.
Little traceability on quality
Without an analytics layer, it's hard to know what was said, what failed, and where to fix the operation.
Scattered data that's hard to act on
Plenty of conversational volume, little operational visibility, and decisions made without consolidated context.
Complete, tailored platforms for conversations at scale.
Voice, messaging and analytics on platforms we tune to your operation. Your team gains focus, your customers an instant response.
Effortless 24/7 coverage
AI voice and chat agents handle peaks, nights and weekends. Your team focuses on what adds value.
Full visibility into quality
Every call is transcribed and enriched with actionable metrics. Your supervisors decide with the day's data.
Deployment measured in weeks
Our own product, ready to integrate. First version in production in 3-6 weeks, not months.
What we deploy in your operation.
They automate support, qualification and follow-up on calls.
Inbound and outbound. Connected to your telephony, CRM and internal systems. With smart escalation to the human team when needed.
- 24/7 coverage
- Telephony and CRM integration
- Escalation to a human agent
- Multilingual
They handle WhatsApp and web chat.
They support, qualify and resolve what they can. When they escalate to the team, they do it with the full conversation context.
- WhatsApp and web chat
- Custom flows
- Escalation with context
- Unified dashboard
caller.ee — 100% of your calls, measured.
A call analytics platform with tailored metrics. It transcribes, classifies and detects patterns so supervisors decide with real data.
- Metrics configurable per operation
- Pattern and quality detection
- Real-time visibility
summy.pro — WhatsApp and web.
The software behind our chat agents.
It supports, qualifies and escalates conversations. The AI resolves what's manageable and hands off to the team with the context ready.
See summy.proNeed the AI to run inside your infrastructure? We deploy models locally for environments where data can't leave. No external APIs.
Understand how it worksConnect your team with every customer, on every channel.
Voice, messages and analytics working in the same flow. Your agents see the context. Your customers feel the difference.
From 5% to 100% of calls analyzed, without expanding the quality team.
Sosmatic gained full visibility over its technical support in 3 weeks, keeping all processing within its own environment.
See the full caseAnalysis coverage
More efficient supervision
First version in production
Processing in their environment
Product, engineering and operations in the same room.
We work with contact centers and BPOs that handle thousands of conversations a day. We understand the operation in a week and deploy real product in a few more.
Average time to first version in production.
Analyzed — no samples, no random selection.
Deployment inside your infrastructure.
Measured across 100% of conversations.
Tell us how your team operates.
A straightforward conversation about your volume, channels and where it adds the most value to start. No generic proposal.